The Role
You build the core of the product. Real-time voice analysis, in-call coaching triggers, post-call scoring. You will work directly with the founding team on the models that power every eNZeTi session. This is not a research position. Every model you ship runs in production during live law firm intake calls, coaching coordinators in real time. Sub-200ms latency is not a stretch goal. It is a requirement.
You will own the full ML stack from data pipelines to inference infrastructure. You will define how eNZeTi detects objection patterns, surfaces coaching prompts, and scores calls post-session. The work is hard, the problem is real, and the impact is immediate. Law firms using eNZeTi convert 20-40% more cases. That starts with what you build.
What You Will Do
- Design and build real-time NLP pipelines for live intake call analysis
- Train and fine-tune transformer models on legal intake conversation data
- Engineer sub-200ms inference pipelines for in-ear real-time coaching delivery
- Build post-call scoring models that grade coordinator performance across 10+ dimensions
- Own model evaluation, quality metrics, and continuous improvement loops
- Collaborate with backend engineering on streaming audio architecture
- Define the long-term ML architecture as data volume and customer base scale
- Mentor future ML team hires as the engineering org grows
What We Need
- 3+ years shipping production ML systems — not notebooks, not prototypes
- Real-time audio, speech, or conversational AI experience (non-negotiable)
- Python, PyTorch or TensorFlow, AWS or equivalent cloud infrastructure
- Strong understanding of intent classification, NER, and dialogue systems
- Experience optimizing model inference for latency-sensitive production environments
- Ability to work directly with founders and ship without hand-holding
What You Will Build On
- Real call data from active law firm customers — labeled, structured, growing daily
- A founding team that understands AI deeply and will not slow you down
- Greenfield ML infrastructure — no legacy debt, your architectural decisions stick
- A clear roadmap from coaching prompts to predictive case outcome scoring
Why This Role Matters
94% of law firm intake calls go completely unreviewed. Coordinators get no feedback, no coaching, no real-time support on calls worth $5,000 to $50,000 in case value. What you build changes that. Every model improvement is a law firm that closes more cases, a coordinator who gets better at their job, and a client who actually gets the legal help they called about.